Free NHS health app and web site
Patients are also encouraged to utilise the NHS FREE local health app and web site called Health help Now. The tool allows you to look at a variety of symptoms and to get advice on the most appropriate treatments. It signposts users to the nearest services, such as pharmacies, drug and alcohols services, mental health support and gives opening times and access information.
To download, search Health help Now in your app store or search Google play and select West Essex. Alternatively go to http://westessex.healthhelpnow.nhs.uk/.
CCTV and Call recording
The surgery has CCTV covering the main public areas inside the surgery with footage stored for 29 days no longer. This helps with security and untoward incidents. Some calls are recorded for training purposes and helping us improve our service.
National Diabetes Audit
This practice is taking part in an important national audit about diabetes. The type of information is controlled by law and has strict confidentiality and security rules. If you do not want your information to be used please let us know.
Baby Check App for your phone
Have a look on our News page!
Surgery Closures 2017
The surgery will be closed for training on the following days this year, please contact 111 if you need advice and there will be a covering GP service.
Afternoons (from 12.30) of 13th July, 12th September, 15th November.
The surgery is not open at the weekend or bank holidays
My Care record- We would like to ensure there are better communictaions with local health and social care providers. This means that local hopsitals will for example be able to see your history and make better decisions about your care. See more details under Sharing your information on the left. If you do not want this to happen you can OPT out.
New Health App! A new digital tool to help people find local health services and advice launches today in west Essex. As part of the Evening and Weekend GP service, the Health help Now web site and app gives detailed advice and guidance on the most common ailments and symptoms. The tool also recommends the best place for treatment – showing which nearby services are open. See our useful links section
Emergency Line For emergencies only 01279 812908 from 8.00 am to 6.30 pm during opening hours. If you call on this line and it is not an emergency we will ask you to immediately put the phone down and call 01279 813200
Do you need to see a GP at the weekend?
A New weekend service for bookable appointments is available for our patients. You can see a GP or a Nurse and, your consultation details will be transferred to us.
Contact the surgery to book an appointment at Dunmow or Saffron Walden. You can find out more at www.weekendgpservice.net
There are a range of procedures, determined by the commissioner your GP needs permission to request from the CCG as they are not routinely funded. This list can be found via a link on the links page. Funding given via this route cannot be used to fund private health care.
If you do not know who your named GP is then please ask at reception or during your consultation.
Out of Hours Emergency Telephone Number
For a medical emergency after 6.30pm please contact NHS 111 service by dialing 1-1-1. All calls to 111 are free from mobiles and landlines.
Important Changes to How We Handle Your Personal Data
We will soon be required to provide your personal data to the Health and Social Care Information Centre (HSCIC). The information to be extracted is NHS number,date of birth, postcode and genderThe Practice has NO choice but to allow HSCIC to extract the information.However individual patients can instruct the Practice to stop the transfer of data. For more information please go to www.nhs.uk/caredata or www.hscic.gov.uk .
There is also further information on the website under the heading "Sharing your Information"