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Stansted Surgery

Patient Participation Group 

We always involve our Patient Group in discussions relating to our Patient Survey and appropriate follow up action. Please see Documents section on the left for previous reports.

 

Membership of the Patient Participation Group is still open. The aim is for us to better understand the issues that are important to our patients.

 

The main purposes of this group is:

 

  • Provide feedback on the service we provide
  • develop patient surverys that ask questions that are appropriate and relevant
  • make changes that respond to needs identified in the surveys

 

If you would like to sign up to join the Patient Participation Group, please complete the sign up form on the website or the via the forms at the surgery.

 

If you have any queries you can contact the current chair by E-mail on:

 

frannie.richards@googlemail.com

 

Join us on Facebook!

 

https://m.facebook.com/groups/1494331380886328?view=info

 

All personal information received will be handled in the strictest confidence and in accordance with the Data Protection Act 1988

 

 Frequently Asked Questions:

What is a Patient Participation Group?

It is a group of patients who volunteer to get involved in making sure that the surgery is providing the services that its patients need.

 

What is the purpose of me joining the group?

We want to ensure that the people who use are services are able to have their say.  Your opinion matters to us, the people who use our services are the best people to tell us what works and what doesn’t work quite so well.

 

How and when are you likely to contact me?

Most contact will be via email or post so the group is not restricted to poeple who are able to attend the surgery. We will only be contacting people occasionally and the feedback we ask you will only take up a few minutes of your time.

 

Will my doctor see this information?

We only want to contact you to ask questions about the surgery, how well we are doing and to ask about patient focussed changes we are planning. 

 

Will the questions you ask be medical or personal?

We will only ask questions relating to the practice and the services we provide.

 

Who else will be able to access my contact details?

As always, all information you provide to us will be kept safely & securely, they will only be used for the purpose you have provided them for and they will not be shared with anyone else.

 

What if I sign up and leave my contact details but then decide that I no longer wish to be involved?

If at any time you change your mind and no longer wish to be involved, if you let us know this in writing we will remove your contact details from our list.

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