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Stansted Surgery

Practice Charter 

Our approach to your healthcare

We promise to treat everyone as an individual, with no discrimination. Our patients will be treated as people, not just a medical condition. This means we plan care which emphasises the patient's individual needs with dignity and strict confidentiality.

The care given will be research-based and delivered to the highest standard. Advice, support and information will be available in order to help our patients make the right choices. We will set standards of care and review them periodically, in the form of audits, and we will act upon these appropriately.

Patient's rights and responsibilities

As a patient you have the right to:
a) be seen by the doctor of your choice (but please remember that you may have to see any of the doctors if your need is urgent)
b) receive emergency care
c) receive appropriate drugs and medicines
d) be referred for specialist or second opinion if they and GP agrees
e) see your medical records or a copy, subject to certain laws
f) know that by law, everyone working for the NHS must keep the contents of your medical records private.

With these rights come responsibilities for you as the patient. That means being:
a) courteous to staff at all times
b) as prompt as possible for all appointments
c) responsible for cancelling appointments in adequate time

Also please do not smoke in the surgery and do not use mobile phones out of courtesy to other patients and due to the effect on some of our medical equipment.

Policy on violent or abusive patients

The practice is committed to providing high quality care to our patients. The relationship between the patients and those working in the surgery is important. Therefore, in order to protect both the staff and other patients the following inappropriate behaviour will not be tolerated:

Swearing
Threatening or abusive behaviour
Drunkenness
Verbal/physical abuse

Such behaviour has a marked effect on staff and other patients and where it is observed, we reserve the right to withhold treatment from the offender and to ensure their removal from the premises. This type of behaviour may lead to a patient being removed from the Practice register.

Who has access to patient information

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record.

 

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