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Stansted Surgery

Surgery Volunteer Group


We are very grateful for the sheer volume of volunteers who have offered to help us during this time. We are truly honoured to be working with you all. We have set up a Surgery WhatsApp group, which is operational from today.

 

19.3.2020 - 1st batch of lanyards are ready! We have ordered more supplies, and will start procing more id's asap.

 

How will it work?

 

When a patient calls the surgery for assistance, we will put the request out on the WhatsApp group. As there are almost 90 members in the WhatsApp group, please can we limit responses only to “yes I can do this”, so we all know a request has been picked up and being actioned…instead of information getting lost in numerous responses of people who are unable to help at that specific time.

 

You are able to leave the group at any time, and you do not have to give a reason. Just email me on teresabuglass@nhs.net, and I will action your request.

 

The members of the group that are surgery staff are:

Teresa Buglass, Practice Manager

Suzie Constantine, Reception Manager

Jane Mayne, Prescription Clerk

 

IF YOU NEED TO GET IN TOUCH WITH THE SURGERY TO SUPPORT YOU WITH A VOLUNTEERING ISSUE - PLEASE CALL US ON 01279 816202. THIS IS THE SURGERY EMERGENCY BUSINESS LINE, SO PLEASE DO NOT SHARE THIS NUMBER 


As the situation develops, we may need to add our Community Matron and our District Nurses to our group.

 

I will also be liasing with our most utilised pharmacies in the area – they will be inundated with request from patients for home deliveries, and they may need to call on us for support. This will free up some time for our local pharmacies to focus on supporting the numerous care homes in the area.

 

I have ordered some lanyards that you can all wear to identify yourself as a surgery volunteer. I think it will reassure older people to see some form of formal identification, and hopefully give you some additional support when you are out-and-about in the community. 

 

As soon as we receive the order, we will start assembling the lanyards and ID cards.

 

Patient Confidentiality


We will remind all patients that call us for help that their details will have to be shared with our volunteers in order for us to help them. In the current situation, I am sure patients will be happy for us to do so. Please can I ask you all to treat the confidential information, like patient’s addresses, contact details etc. with the greatest confidentiality. You may also, in the course of your volunteer duties, see private medical information, like the medication patients take. Please treat this with the utmost confidentiality.

 

We will need all our volunteers to sign a surgery confidentiality agreement – seems a bit irrelevant at these extraordinary times, but I am sure you understand the need for this. We will post an agreement to all our volunteers, which can be returned to the surgery by post, or dropped into the surgery mailbox by our front door. I am not going to wait for the return of the contracts before we proceed with launching our group, as requests for assistance are already coming in.

 

If you have any questions for me, please do not post them on the WhatsApp group as I am also managing the surgery team via WhatsApp Groups.

 

Please email me on teresabuglass@nhs.net with non-urgent questions.

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