Welcome to The Stansted Surgery
The Stansted Surgery Statement On CQC Report
The Stansted Surgery acknowledges many of the items raised following the Care Quality Inspection in April 2015. The surgery is committed to working with its patients, West Essex Clinical Commissioning Group and NHS England to improve and address the issues raised.
Since the inspection, a number of steps have already been taken to address the issues raised in the report. In particular, we have:
put in place a robust management structure to ensure staff are kept better informed and involved in all decision makings and developed a shared vision, objectives and values for the surgery
established new processes and procedures to mitigate risk, manage incidents, control health and safety and address governance issues which will help monitor and address any issues early on
acted directly on patient feedback, especially around access to appointments and made improvements to the booking timeslots, and installed a second telephone line to meet demand
recruited two new GPs, a primary care practitioner and a full time practice manager to support the team in delivering high quality service to our patients
trained our team in infection control and have put the appropriate mechanisms in place to support the infection control lead in their duties
set up an appraisal system for staff to identify development needs to deliver high quality and standards of care
re-ignited our Patient Participation Group to ensure we are integrated within the community, to help garner feedback and continue to make improvements
focused on capturing feedback from patients by including the Friends and Family test on the touch screen pad in the surgery so that patients can feedback directly after their appointment, provide it to staff in order to learn and share from the experiences. We also have a patient suggestions box on reception and a staff suggestion box in the staff area.
We are dedicated to providing good care to our patients and will continue to work on the recommendations in the report, as we prepare to move into our new premises next year.
We would like to thank all the staff at the practice for their support - and of course our patients - who have shown great understanding while these changes are taking place.
The link to the CQC report can be found below
you can post a review about your experience here via NHS Choices
Can be booked On Line, in Person and by Phone It’s easy to cancel an appointment on line if you have internet access! If you have not got this yet please ask for a form from reception. If you want an appointment before 8.00 am and after 6.00 pm have a look at our extended hours sessions.
Tel: 01279 813200 Main Reception & Call Centre (closed to calls between 1.00 and 1.45 pm) 01279 818051 Prescriptions Direct Line (11.00 to 4.00)
We are part of the West Essex Clinical Commissioning Group you can find out more about them here