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Stansted Surgery

 

 Welcome to The Stansted Surgery

 

 

 

Doctorlink

At the practice, we have been looking at how we can improve access to practice services and we are pleased to introduce Doctorlink, our new online service where you can access advice and appointments on line. We are part of a small group of GP Surgeries in West Essex trialing this service.

 

Doctorlink is a free online triage and advice tool which helps our patients see the right member of the practice team in an appropriate time-frame based on your clinical need. At the end of the symptom assessment, you can directly book an appointment to suit your needs and/or receive advice relating to what you should do next. We have listened to our patients’ feedback about appointment availability and with this new system, patients will be able save time by reducing unnecessary bookings and calls which in turn will make our services more efficient.

To use Doctorlink, you will first need to register online either via this website or by downloading the app on your mobile device via Google Play or the App Store. Registration is simple and takes around 2-3 minutes. You must be 16 years to register but there is a facility to use the symptom checker on behalf of your child (age 3 ) or for people within your care who are registered at the same practice.

The usual methods of contacting the practice are still in place for those patients who may not be able to use a computer or do not have access to one.

For any further questions on how to use Doctorlink or any queries you have about the service, we do have a FAQ which can be accessed here or alternatively, please contact the practice where a member of staff will be happy to help.

 

CARERS

 

We are eager to identify our patients who are carers, so we can offer them some extra support.

 

What is a Carer?

 

A carer is a person of any age (including children) who provides unpaid support to a partner, relative, friend or neighbour who couldn’t cope without their help. This could be due to old age, frailty, disability, a serious health condition, mental ill health or substance misuse. Parents of children who are disabled or who have a serious health condition are also considered to be carers.

 

Click here to download a form to inform us if you are a carer

Click here for more information of support available to carers

 

 

 

 

 My Care Record

The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you. To find out more please go to www.mycarerecord.org.uk

 

 

 

Named accountable GP  

 

All patients registered at the practice have a named accountable GP. You can find out who this is by contacting the practice or asking during your next consultation.   Whilst this GP is accountable for your care it does not mean that you have to see that GP and it is highly likely that you may be seen by another available clinician . This is to ensure that patients can be seen in a timely manner as the need arises. You may of course ask for the next available appointment for the GP or PCP of your choice.    

 

 

 

We are part of the West Essex Clinical Commissioning Group you can find out more about them here

 

http://www.westessexccg.nhs.uk/

 

For a copy of our CQC report please use the following link

 

http://www.cqc.org.uk/provider/1-199726705?referer=widget3 

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