Appointments

Patient Access

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Appointments

Whilst there is a big push for patients to use online tools such as accurx to contact their GP Surgery, here at Peacock Surgery, we still prefer to speak to our patients – you can call us anytime between 8am and 6:30pm.

Accurx is user friendly, and some patients prefer to use it. We keep an eye on new request submitted throughout the day, and will respond on the day the request is received. This does not mean that if you have requested an appointment, that this appointment will be on the same day as your request. Requests are triaged by our duty GPs, who will triage appropriately according to clinical need.

To request an urgent appointment:

When you get in touch, we’ll ask what you need help with. We respond to requests within 24 hours, but your appointment may not be on the same day as your request is made.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • via video

To cancel your appointment:

For more information and to access an appointment cancellation form please visit Cancel an Appointment

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.