Patient Access
Urgent Appointments
To request an urgent appointment:
- Online
Use our Online Triage Service – AccuRx - Online
Use our Online GP Service – Patient Access - Online
Use your NHS account (through the NHS website or NHS App) - By Phone
Ring us on 01279 813200 (Stansted Branch) or 01279 814730 (Elsenham Branch)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment:
- Online
Use our Online Triage Service – AccuRx - Online
Use our Online GP Service – Patient Access - Online
Use your NHS account (through the NHS website or NHS App) - By Phone
Ring us on 01279 813200 (Stansted Branch) or 01279 814730 (Elsenham Branch)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- By text or Email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- Email Us
[email protected] - Phone
Ring us on 01279 813200 (Stansted Branch) or 01279 814730 (Elsenham Branch) - Online
Cancel Appointments using our Online GP Service – Patient Access - In person
Visit the reception desk at either The Stansted Branch or Elsenham Branch
For more information and to access an appointment cancellation form please visit Cancel an Appointment
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.